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General:
Pickup & delivery areas
Pickup & delivery areas
- We currently cover areas south of the Malahat and out to Sidney.
- Open to quick notice trips up island for fair compensation.
Hours of operation?
Hours of operation?
As of right now 7 days a week 16 hours a day (7AM-11PM)
How Do:
How do I place an order?
How do I place an order?
Step 1) Set up your account on our website.
Step 2) Choose the business for pickup and delivery, click "Place Order," and follow the prompts.
Step 3) Await your delivery. Please anticipate a minimum of 2 hours for pickup and delivery. While it may be faster, we recommend keeping 2 hours as the expectation.
How do I know my delivery is dropped off?
How do I know my delivery is dropped off?
Expect a call or text upon delivery.
What about returns?
What about returns?
If we make an error, the delivery is free. If you provide incorrect pickup information, fees will still apply, as it's not the fault of Work Truck.
What if:
What if I'm not there to accept the delivery?
What if I'm not there to accept the delivery?
We'll attempt to contact you and leave your delivery in the safest spot possible. Additionally, we'll provide photographic proof of delivery.
What if I have already placed the order?
What if I have already placed the order?
Certainly. Our order form will ask you a few questions, allowing us to arrange pickup based on your preferences or business account.
What if the supplier is out of stock?
What if the supplier is out of stock?
In the event that a supplier is out of stock, our driver will contact you to inquire about a substitute item or an alternative store. Should our driver be required to visit a different store, a $15 charge will apply for the additional time spent locating your product. It's advisable to call your supplier in advance to confirm product availability.
Payment & Fees:
What are the delivery fees?
What are the delivery fees?
- Orders $0.00 - $175: $35 delivery fee.
- Orders $175 - $400: 20% of the total order cost.
- Orders exceeding $400: 15% of the total order cost.
- Upisland: Custom fee.
How does payment work?
How does payment work?
We'll purchase your products using our payment cards. Upon delivery, we'll capture a picture of your receipt, leave it for you, and charge your card (secured by Stripe) for the total amount, fees, and tax.
How can I change my payment information?
How can I change my payment information?
Visit the link at the bottom of our website to update your information.